Terms & Conditions

General

• Itineraries, prices and days of operation are subject to change or withdrawal without notice. A fuel levy may apply when world oil prices exceed the allowance in the fare.
• Federal law requires all passengers to wear seat belts in seat belt equipped vehicles. Gray Line Australia employees are not responsible for policing this requirement.
• Parents, guardians or the client are required to ensure all children wear seat belts in seat belt equipped vehicles.
• Gray Line Australia vehicles with seat belts will have at least one child restraint anchor point.
• Gray Line Australia is not responsible for the provision, installation and securing of children and child booster seats, capsules and child restraints. Parents, guardians or the client are responsible to provide, install and secure all child restraint and booster seats.
• Gray Line Australia drivers are not responsible for the behaviour and safety of children when not accompanied by a parent or guardian. Gray Line Australia drivers are responsible for the safe operation of the vehicle as their primary focus.
• Gray Line Melbourne reserves the right to deny travel where a risk to customers, public or staff is perceived.
• All reservations are subject to availability.
• Gray Line Melbourne has wheel chair lift vehicles available on our Public Day Tours.
• We require wheel chair and special needs passengers to book via telephone on 1300 85 86 87 at least 24 hours prior to departure and inform Gray Line Melbourne of your specific requirements.
• Wheel chair or special needs passengers must be able to ensure their own safety and enjoyment on the tour (including any stops and venues visited) and must be accompanied by an able bodied companion.
• Wheel chair passengers must travel in the wheel chair unless a spare coach seat is available.
• Wheel chairs will only be unloaded at stops which are longer than 15 minutes.
• Where a wheel chair lift is fitted, Gray Line Australia is responsible for the operation of the wheel chair lift or ramp. Gray Line Australia wheel chair accessible vehicles will have generic anchor points and straps for use. Gray Line Australia is not responsible for the anchoring of the wheel chair. Gray Line Australia employees will assist in anchoring wheel chairs but the parent, guardian, supervisor or client is responsible for the anchoring.
• No illicit drugs or alcohol are to be consumed on any Gray Line Australia vehicle.
• Smoking is not permitted on any Gray Line Australia vehicle.
• Gray Line Australia reserve the right to eject any passengers behaving in an inappropriate, offensive, intoxicated or destructive manner from the vehicle or stop the vehicle until the situation is resolved. This may include requesting Police to attend.
• Passengers and Clients are responsible for any damage caused to the vehicle as a direct result of your booking. Examples include vandalism, excessive vehicle cleaning due to food or beverage spillage and breakage of interior or exterior fittings.
• Gray Line Australia is not responsible for any damage or soiling of luggage. Gray Line Australia will exercise all care when loading and unloading luggage.
• Gray Line Australia employees may request assistance in loading or unloading any luggage items.
• Gray Line Australia is not responsible for any property left or thought to be left on a Gray Line Australia vehicle. Gray Line Australia will endeavour to search each vehicle at least daily for lost property and store it at the depot office for a minimum 48 hours. Gray Line Australia reserves the right to dispose of or destroy any lost property after this time.
• Any lost property found must be collected from a Gray Line Australia depot within 48 hours.
• Gray Line Australia does not guarantee the security of any lost property.

Gray Line Australia is owned by the Driver family. We operate in Melbourne and with our partners in Sydney, Adelaide, Tasmania, Cairns, Perth, Alice Springs, Brisbane and Gold Coast.
The parent company is Driver Group Australia, established in 1931 and currently with a fleet of over 100 vehicles.
Conditions updated 3 Jan 15